Privacy Policy

Introduction

Replybase ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered email automation service.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name and business information
• Billing and payment information

Email Data

To provide our service, we process:

• Customer email content and metadata
• Email headers and routing information
• Shopify order data (if connected)
• FAQ and knowledge base content you provide

Usage Information

We automatically collect:

• Service usage statistics
• Log data and error reports
• Device and browser information

How We Use Your Information

We use your information to:

• Provide and improve our email automation service
• Train and improve AI models for better responses
• Process payments and maintain your account
• Send service updates and support communications
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your data. Email content is encrypted in transit and at rest. We retain email data for as long as necessary to provide the service and as required by law.

While we take reasonable measures to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your data.

Data Sharing

We do not sell your data. We may share information with:

• Service providers: Cloud hosting, payment processors, and analytics providers
• AI providers: Third-party AI services to process and generate email responses
• Legal requirements: When required by law or to protect our rights

Your Rights

You have the right to:

• Access your personal data
• Request data correction or deletion
• Export your data
• Opt-out of marketing communications
• Disable or delete your account

Cookies and Tracking

We use cookies and similar technologies to maintain your session, analyze usage patterns, and improve our service. You can control cookie settings through your browser.

Third-Party Services

Our service integrates with third-party platforms like Shopify and Gmail. Their use of your data is governed by their respective privacy policies.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@replybase.net