Replybase automates repetitive support emails like order status, shipping questions, and FAQs — without risking incorrect replies.
Replybase uses AI to understand what customers really need—whether they're asking about orders, shipping, returns, or policies.
When Sarah emails "Where is my order?", Replybase detects this is an order tracking query and generates a helpful response with tracking information and links.
Currently handles order tracking, shipping, and general store questions. Returns and refunds coming post-beta.
Guides customers to the right resources for checking their order status and tracking information.
Instead of manually looking up every order, Replybase directs customers to your store's tracking page with clear instructions on what to do if tracking isn't available yet.
Beta Plus users get Shopify order integration for automatic order lookup. Direct system access coming after beta.
Responses are generated to match your store's voice and communication style, ensuring consistency across all customer interactions.
Whether your brand is professional, friendly, or casual, Replybase learns from your existing responses to maintain that same tone in automated replies.
During beta, you can refine the tone through the training process. Post-beta will include advanced tone customization.
Review and approve responses before they're sent to customers. Perfect for businesses that want oversight during the beta phase.
Enable approval mode to review every AI-generated response. Once you're confident in the quality, switch to automatic mode to save time.
All beta users start with manual approval enabled. You can toggle automatic sending once you're comfortable.
Complete audit trail of all customer interactions, including original emails, generated responses, and any manual interventions.
Track which emails were handled automatically, which needed manual review, and see the full conversation history for every customer.
Available to all beta tiers. Enhanced analytics and reporting coming post-beta.
Instant answers based on your store's policies, FAQs, and documentation. Replybase learns your store's specific information.
Customer asks about your return policy? Replybase provides accurate information based on the policies you've set up, with links to relevant pages.
Requires initial setup where you provide your store's policies and FAQs. The more information you provide, the better responses.
Replies are only sent when a matching intent is detected. If Replybase isn't confident, it won't send anything—your inbox stays safe.
Only responds with information you've provided
Take control anytime you need to
Your inbox data stays protected
Start with our paid beta and help shape the future of e-commerce support automation.
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