Replybase automatically answers common customer emails like order status, shipping, and returns — safely, and only when a clear intent is detected.
Step-by-step
Forward your support emails to Replybase. We monitor incoming messages in real-time.
Replybase learns your policies, FAQs, and product information to give accurate answers.
Every incoming email is analyzed. Replybase only replies when it detects a clear, answerable question.
A personalized reply is written based on your content, matching your brand tone.
The reply is sent from your support address. Customers see it as coming from you.
All replies are logged in your dashboard. You can manually override or take control anytime.
Replybase never sends a reply unless it detects a clear intent to answer
You can pause, override, or manually take control of any conversation at any time
All responses are based only on your content—no hallucinated information
Your customer data remains private and is never used to train other models
Clear boundaries for safe automation
Send replies without clear intent detection
Guess order details or make up information
Answer questions outside your policies or content
Replace human support entirely or handle complex complaints
Simple, transparent, secure
Emails are read in real time as they arrive in your inbox
Content is matched against your store data (products, policies, FAQs)
Replies are generated individually per email, never reused
Nothing is shared or reused for other customers
Your data remains private and is never used to train AI models
Replybase only sends a reply when it detects clear intent and has high confidence in the answer. If intent is unclear or information is missing, no reply is sent. You can also review and override any reply before or after it's sent.
If Replybase cannot detect a clear intent or confidence is low, the email is not answered automatically. It remains in your inbox for manual handling. This ensures safety and prevents guesswork.
Yes. You can pause automation at any time from your dashboard. You can also manually override any conversation or take full control whenever needed.
No. Replybase only processes new incoming emails from the moment you activate it. Historical emails are never accessed or processed.
No. Your customer data remains private and is never used to train AI models. All data is processed securely and used only to reply to your specific customers.
Replybase will not answer complex complaints, refund requests requiring judgment, questions outside your policies, or any email where intent is unclear. These remain in your inbox for manual handling.