Replybase uses AI to handle order questions, shipping updates, and returns — directly from your inbox.
Designed for small to mid-sized e-commerce stores handling repetitive customer support emails.
17 beta spots remaining — pricing will increase after beta
Beta pricing ends in
Paid beta • From €9/month • Cancel anytime
Replybase is an AI-powered email automation tool built specifically for e-commerce stores. It helps online businesses automatically reply to customer support emails such as order status questions, shipping updates, returns, and frequently asked questions. By working directly from your inbox, Replybase reduces response times and support workload without replacing your support team.
These emails don't need a human. They need a fast answer.
Gmail / custom domain
AI intensively analyzes your policies, shipping procedures, return workflows, product details, FAQs, and brand voice. Creates keyword-rich response templates tailored to your store. Note: During beta, direct order system integration isn't available yet—that's coming soon.
Delivers instant, human-like responses with your brand voice. Handles policy questions, FAQs, and directs customers to tracking resources. Direct order lookup and status updates are in development for post-beta.
Hi, I ordered a pair of sneakers 5 days ago but haven't received any tracking information yet. Can you help me find out where my order is?
Hi Sarah,
Thanks for reaching out!
Your order #4521 shipped yesterday via UPS. Tracking number: 1Z999AA10123456784. Expected delivery is January 8th.
You can track your package here: ups.com/tracking
Let me know if you need anything else.
Replies are only sent when a matching intent is detected.
Understands order, shipping, and return queries
Guides customers to tracking links and resources. Shopify order tracking available on Beta Plus.
Replies sound like your team
Review before sending if needed
Complete audit trail of all interactions
Instant answers based on your store knowledge
Replybase was built after dealing with endless repetitive support emails ourselves. We wanted a system that replies fast, stays accurate, and never makes things up.
Everything you need to know about Replybase
Designed for small to mid-sized e-commerce stores handling 20–500 support emails per day, Replybase focuses on repetitive inquiries that don't require human decision-making. Replies are only sent when a supported intent is detected, ensuring accuracy and control.
Replybase handles repetitive customer support emails such as order status questions, shipping updates, return requests, and frequently asked questions. Emails outside supported intents are ignored.
Yes. Replybase can automatically send replies when a clear, supported intent is detected. You can also enable manual approval if you prefer to review replies before they are sent.
If Replybase is not confident, it does nothing. No reply is sent. This prevents incorrect or hallucinated responses.
Replybase works with Gmail and custom domain inboxes via email forwarding. Direct integrations are expanding during and after beta.
No. Replybase handles repetitive inquiries so your support team can focus on complex or sensitive customer issues.
Yes. Replybase only uses your store content to generate replies. Your data is not used to train public models, and inbox access can be revoked at any time.
Yes. Beta users keep their original price for as long as they remain subscribed.
Basic tracking guidance is available during beta. Full direct order lookups and integrations are planned for post-beta releases.
Paid beta • Lock in your price forever • Cancel anytime
Beta users keep their original price for as long as they remain subscribed.